Our November 2019 Bulletin

How JSW’s Claims team supported one of our valued clients.

One of our clients notified us of a Professional Indemnity claim whereby their customer had brought to their attention that personal details used in the setting up of their Life Insurance policy were incorrect and that subsequently the premiums charged from inception were also not correct. Following an investigation our client admitted that the customers date of birth was indeed incorrect and they duly notified us of the situation.

After obtaining all of the information and submitting the claim to Arch Insurance they repudiated the claim advising that the policyholder had not complied with policy conditions. At this point JSW raised an objection to Arch via their nominated claims handlers. However it became clear that they were not going to change their decision, therefore a formal complaint was required.

Craig subsequently worked with the owner of the business to formulate a formal complaint to the insurers incorporating all the facts of the case with documentary proof that policy conditions had indeed been complied with. The insurers complaints department considered the complaint and responded to confirm that the complaint was upheld and they would provide a full indemnity overturning the previous repudiation.

Needless to say, our client was over the moon with the assistance and support provided by Craig and the team at JSW.

If you need to report a claim, please call us on 01782 363141

We’re excited to provide MyWave Connect to you as a valued client of JSW Insurance. This resource portal is your one-stop source for not just insurance but all your risk management, compliance, safety, well-being and other business needs.

If you’d like setting up on this valuable portal please email: claires@countyins.com

JSW are proud to be supporting The Donna Louise Children’s Hospice Christmas jumper day again this year. On Friday 13th December wear your festive knits and help raise money for this worthwhile charity.

Click here to find out more…


We’re a creative force based in beautiful Cheshire. Our passion and illustrative approach crafts thoughtful and unique designs to take your business to new places.

BRANDING & DESIGN | Don’t let your brand be boring. Our wide-reaching creative skills mean that we can provide an all-inclusive service to your business. Business start-ups are our speciality! Ask us about our small business packages for a cost effective branding solution to get your business up-and-running, and looking great.

ILLUSTRATION | Take your brand to another level and stand out against the competition with a

custom illustration from our team. In our increasingly digitised world, personalised and unique has become a way to stand out against the noise. A bespoke illustration is the perfect way to position your business as individual – providing design elements for use throughout your branding and design to elevate your business look and style in a way that is uniquely you!

PHOTOGRAPHY | A former, award-winning photojournalist, our Creative Director Cara’s vast experience and diverse background are perfectly positioned to provide a professional image-creation service to our customers. Cara offers a range of business photography solutions to

accommodate the growing demands of clients in a variety of different industries – and has many an intriguing story to tell from her press days (just ask!)…

Special offer to all JSW Insurance clients:

250 FREE business cards with any business branding or design order over £100 placed before 30th November 2019. Hurry, limited design slots are available!

T&C’s: your free business card offer incorporates both the design and print, though does not include

special finishes such as premium letterpress or foiling techniques which are available at an additional cost. May not be exchanged for cash value. Only one offer per customer. The Little Paper Shop reserves the right to withdraw this offer at any time.

If you would to be featured as our business of the month in one of our quarterly newsletters, please get in touch with us. This is a great opportunity to make yourselves known to thousands of other businesses. You can let others know about your business and if you like, offer a discount to our readers. Get in touch via email for more information: info@jswinsurance.co.uk

Thank you for reading!

We hope you have found this newsletter of interest. If there is anything you would like including in our next newsletter, please get in touch to let us know.

01782 363141