Welcome
to the JSW Insurance Services Ltd website. We provide our services to you
subject to the following conditions. If you use the services on our website,
you are deemed to have accepted these conditions. Please read them
carefully.
When
you visit JSW Insurance Services Ltd’s website or send e-mails to us, you are
communicating with us electronically. In doing so you consent to receive
communications from us electronically. We will communicate with you by e-mail or
by posting notices on this site. You agree that all agreements, notices,
disclosures and other communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing.
The
JSW Insurance Services Ltd website does not automatically capture or store
personal information, other than logging the users IP address and session
information, such as the duration of the visit and the type of browser used.
This is recognised by the web server and is only used for system administration
and to provide statistics, which JSW Insurance Services Ltd uses to evaluate use
of the site.
We
do not use cookies for collecting user information from the site.
Treating Customers Fairly
We aim to treat all our customers fairly. We will use our best endeavours to ensure there are no conflicts of interest and that all our staff are trained in customer satisfaction.
We
make every effort to ensure that the information provided on this site is
correct and accurate at the time of production. However, JSW Insurance Services
Ltd will not be responsible for any consequences whatsoever of the subsequent
inaccuracy of any such information
You
may be asked for personal information if you want to take advantage of specific
services we offer such as e-mail enquiries (contact us) or specific promotions.
In each case we will only use the personal information you provide to deliver
the services you have told us you wish to take part in. You will be given an
opportunity to opt out of further contact if you wish.
These terms and conditions,
including those relating to privacy and provision of information apply only to
the JSW
Insurance
Services Ltd website at www.jswinsurance.co.uk. Links within this site to other
websites are not covered by this policy.
This site contains links to other
firms’ sites that users may find of interest. No recommendation for either the
sites themselves or the firms or services offered by the firms is implied by the
fact that these links are present. JSW Insurance Services Ltd have no control or
responsibility for information or material of any description present on
external sites. If you follow the links provided to these other sites you do so
entirely by your own choice and at your own risk.
It is our intention to provide you with a high level of service at all times. However, should you have cause for complaints you should in the first instance write to the Managing Director, JSW Insurance Services Ltd., 11 Church Street, Silverdale, Newcastle under Lyme, Staffordshire, ST5 6JQ. In the event that we are unable to resolve matters immediately, we will acknowledge your complaint within five working days, advising you of the person who will be investigating the circumstances. In the event that the complaint remains outstanding after a further 20 working days, we will write to you again advising you of the reasons for the delay and giving a timescale within which you will hear from us again.
Should you wish to take an unresolved complaint further you may refer your complaint to the Financial Ombudsman Service at: South Quay Plaza, 183 Marsh Wall, London E14 9SR.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit Further information about compensation scheme arrangements is available from the FSCS.